Responsible Minerals Sourcing Grievance Desk
The department in charge of responsible minerals sourcing will check the contents and decide whether an investigation is necessary. Grievances and inquiries not related to responsible minerals sourcing should be submitted through the "Other Inquiries" page.
Response Process of Grievances
Grievances (including whistleblowing) related to TANAKA`s responsible minerals sourcing are reviewed in accordance with TANAKA Grievance Policy Regarding Responsible Minerals Sourcing.
TANAKA Grievance Policy Regarding Responsible Minerals Sourcing
TANAKA will address grievances (including whistleblowing) from internal and external stakeholders, in accordance with the following response mechanism (grievance mechanism) to promote the early identification, prevention, and reduction of potential risks in its supply chain and to realize responsible minerals sourcing.
◆Content of Grievances
Any objections, or concerns involving illegal acts or misconduct in relation to TANAKA`s responsible minerals sourcing.
◆Reception Desk
A dedicated form on TANAKA website (this page):
https://www.tanaka.co.jp/support/req/sourcing_policy_e/
◆Expected Informants
Counterparties, executives and employees of TANAKA, and other stakeholders.
Anonymous reports are also accepted.
◆Management System
Under the guidance of compliance officer of TANAKA, the supervisory department in charge of due diligence regarding transactions involving minerals sourcing will act as the secretariat and implement overall management to ensure smooth execution of the response to the grievances.
◆TANAKA's Response Upon Receiving Grievances
1. Acceptance of Grievances
The secretariat will promptly review the content of grievances registered through the dedicated form and accept grievances that align with the purpose of the system.
2. Investigation
The accepted grievances will be examined fairly, impartially, and sincerely. Based on the content, the necessity of a response or investigation will be determined. If an investigation is required, TANAKA will ask relevant internal departments to provide materials and information.
3. Notification to the Informant
If personal information is provided by the informant and an investigation is to be initiated, TANAKA will notify the informant accordingly, and may request additional information if necessary. If the investigation requirements are not met, TANAKA will thus inform the informant.
4. Corrective Measures
If illegal activities or misconduct by TANAKA are identified, TANAKA will initiate corrective measures and measures to prevent recurrence.
5. Notification of Results to the Informant
Once the investigation is concluded, TANAKA will inform the informant of the investigation results and any corrective or preventive measures taken.
◆Protection of the Informant
The informant will not be subject to retaliation or unfavorable treatment for making a grievance.
◆Protection of Personal Information
TANAKA will take responsibility to control any personal information provided by the informant, which will be used for the express purpose of replying to the informant`s grievance. Personal information will not be used for any other purposes or released to third parties (excluding the joint use by appropriate departments of TANAKA).
◆Confidentiality of Information
Information provided by the informant will be managed as confidential and shared only with the minimum necessary stakeholders to confirm and resolve issues.
◆Records
Documents and records created in accordance with this policy will be stored by the secretariat in accordance with internal regulations.
Important notes regarding grievances and inquiries
Please review the information below, and if you agree to the terms and conditions, click the [Agree and Continue] button and proceed.
- The email responses sent from our company to customers are intended to answer the customer's grievances and inquiries personally.
- Please refrain from using any part or all of the email responses for other purposes.
- The personal information provided by customers will be responsibly managed by the relevant companies and used only for the purpose of responding to grievances and inquiries. It will not be disclosed to third parties (except for joint use within TANAKA's relevant departments) or used for other purposes.
- Providing personal information is voluntary. However, if personal information is not provided, we may not be able to provide appropriate responses to grievances and inquiries. Please understand this in advance.
- Personal information may be entrusted to third parties within the scope of the intended use. In such cases, the entrusted party will be selected after thorough consideration, and necessary and appropriate supervision will be conducted through contracts, etc.
- If grievances and inquiries are made on Saturdays, Sundays, holidays, or our company's non-business days, or depending on the content of the grievances and inquiries, it may take several days to respond.
- By using this page and sending a message to our company, you are deemed to have agreed to these conditions. For public information regarding personal information, please refer to "TANAKA Matters Relating to Personal Information / Privacy Policy."
